When everything has been cleared by e-mail with us, and the content of "The rates, availability and booking" section is clear, in order to confirm your reservation, please fill in the Booking Request form.
In a short time you will receive a confirmation note and the Contract prepared with your data (pdf format). You will be required to print, sign it and send it back to us by fax or, if you prefer, snail mail.
Within a few days, to secure your reservation you have to pay a 50% Deposit or the Total Rental Amount if booking within 6 weeks of rental.
After your confirmation through the booking form we will consider your desired period no more available for any other guests: we know sometime the delivery of the Contract and the payment procedure could take some days. We both will keep under control the procedure.
In any case your stay will be secured only on receipt of the Deposit and the signed Contract. We cannot give you the key of the trullo if the Total Rental Amount has not been completely paid and received.
After booking, as valuated guests, you will be allowed to link a private area of this site (General Information Area) where you will find further instructions about the trullo, the surroundings, the tips which will lead you to reach the property and the regulations we have set to let the stay be a perfect holiday.

The best way to pay is via credit card: we own an account on Paypal.com. In this case you will be able to pay directly on-line. They will show you the current exchange rate and the equivalent amount in your Primary Currency. When you pay, they will handle the conversion for you. Paypal is a secure system for transferring funds that is owned by eBay and is used by millions in the world. Learn more at http://www.paypal.com: it's just a few clicks. Like doing a bank wire transfer only faster.
You may pay also mailing us a cheque in Euro or in your own currency, or with a bank transfer order from your bank (*). If you have decided to pay in a different currency from Euro, when we reply to your Booking Request we convert into your currency the Total Rental Amount reported in Euro. In this way, the formulated price is once for all the price of our agreement and we will have no other problem with exchange rate fluctuations (we will conventionally use www.oanda.com/convert/classic). Only for payments via mailed checks and bank tranfer orders we ought to increase the rental amount of 5% to cover the bank charges. Credit card payments need no extra fees.

We will notify any outstanding balance and the time to respect for paying it: the final payment is due six weeks before the start of the rental period. We will send a receipt note of the last payment and then you will be allowed to link a priviledged area of this site (Guests Information Area) where you will find details about the keys and the way to use them, the final arrival details, the instructions about the electric control panel, the swimming pool, the alarm settings, the water supply devices, what to know about the pool, the conditioning and the heating machines. For the valuated guests there is also an always available problem-shooting section. At the same time we will send a set of keys to your address, far in advance. In any case don't worry, we will arrange everything by e-mail. In the same way we will arrange the way to drop-off the key.
The rental cost covers a stay from 16:30 on the day you arrive to 10:15 on the morning you leave.
Once in the trullo you can count on the assistance of our local staff, but preferably, for any problem you will formerly contact us by phone or e-mail or try to solve the problem consulting the Guests Information Area.